FAQ

Shipping & Delivery 

Q: What is your Shipping Policy? 

We’re excited to share our gifts and home décor with you—near or far! To keep things simple and fair, here’s how our shipping works:

Free Shipping

We’re happy to offer free shipping on qualifying orders within our core region — East Tennessee and our neighboring states:
Tennessee, Kentucky, Virginia, North Carolina, South Carolina, Georgia, Alabama, Mississippi.

This allows us to ship quickly, keep costs low, and give a little extra love to the customers closest to home.

Outside Our Free Shipping Zone

For customers in other states, shipping costs are higher due to distance and carrier rates. Instead of raising our prices for everyone, we simply charge flat-rate or standard shipping at checkout for those areas.

Why We Do This

  • Fair Pricing: We don’t build hidden shipping costs into our products—what you see is what you pay.

  • Sustainability: Keeping free shipping closer to home helps reduce our carbon footprint.

  • Transparency: You’ll always see your shipping cost before completing your order.

The Good News 

No matter where you live, you’ll still get:

  • Carefully packed orders shipped with trusted carriers

  • Transparent, fair shipping rates (no surprises at checkout)

  • Access to our full collection of gifts, décor, and more

We want every order to arrive ready to brighten your home and bring joy! ✨

Expedited Shipping - Expedited Shipping is available as an option at checkout for an additional fee.  Customers are responsible for the full cost of expedited shipping, which is calculated based on the destination and the weight and size of the package.

Expedited shipping will reduce transit time, but the processing time of 2-4 business days will still apply for all orders.  

Q: What happens if my package is Lost or Delayed?  Once an order has been handed over to the shipping carrier, the transit of the package is out of our control.  Please contact the appropriate carrier if you feel your package has been lost or delayed.  We cannot refund orders that are lost by a shipping company, and we advise you to work with them to arrange compensation.

In addition, please contact the shipping carrier for any package that has been lost or stole after the package has been delivered.

We highly recommend adding shipping insurance at checkout.  

Q: What happens if my order arrives broken?  We do our best to pack your items carefully but sometimes things happen that are out of our control during transit. Please reach out to us via email including photos of your broken item(s) and any damaged shipping packaging.  

Q: What is your Order Processing Policy?  Orders are processed and shipped Monday through Friday.  We allow 2-4 business days for processing. 

Q: I live in East Tennessee, can I pick up my order instead of shipping?

Skip the wait! Pick local pickup at checkout and pick up your order during store hours—no shipping fees, just smiles. 

Returns & Exchanges 

Q: What is your return policy?

Your happiness matters! If your purchase isn’t quite right, we’re here to help.

  • Returns: Most items can be returned within 15 days of delivery for a full refund.  Holiday items cannot be returned after the holiday. Shipping costs for returns are your responsibility unless the item is damaged or defective.

  • Exchanges: In-store exchanges are welcome within 15 days. For online orders, email becky@shopthegreenehouse.com to check availability. Holiday items follow the same rules as above.

We aim to make your GreeneHouse experience easy, joyful, and worry-free—bringing comfort and inspiration straight to your home!